- Permanent opportunity
- A quintessentially Australian brand
- Fantastic team culture
We are looking for a Level 2 IT Support Engineer, supporting a fast-paced wholesale, B2B distribution environment. This role offers great variety, from troubleshooting user issues through to supporting core infrastructure, business systems, and applications.
Key Skills & Responsibilities
- Provide Level 2 support across desktops, applications, infrastructure, and business systems.
- Manage and resolve service desk tickets within SLAs (phone, email, portal)
- Troubleshoot hardware, software, network, and system issues.
- Administer and support Windows environments, Active Directory, Microsoft 365, and Citrix
- Support ERP and business systems.
- Maintain and monitor servers, backups, and system performance.
- Assist with system installations, upgrades, and configurations.
- Liaise with vendors and third-party providers for escalations.
- Contribute to documentation, knowledge base, and continuous improvement.
- Support project delivery and BAU initiatives across infrastructure, systems, and business applications.
- Understanding of ITIL practices (incident, problem, change management)
- Participate in an on call/after-hours support roster as required.
To submit your interest for this role, click on the Apply button quoting reference #5936.
As we receive a high volume of applications, we appreciate your understanding that we are unable to respond to individual enquiries. We kindly ask that you do not contact us directly regarding application status.
Thank you for taking the time to apply we truly appreciate your interest.
